Thank you for shopping at vipgrocerland.easy.co

1. Should there be mistakes in your Order(s) due to packing errors (i.e. missing product/ wrongly packed order), kindly proceed to inform our Customer Care Team within 7 days from the date of receiving your parcel. Our team will proceed to carry out remedial action after checking and verifying your claim. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

2. Should you received a broken/damaged product, kindly contact our Customer Care Team within 7 days upon the date of receiving your parcel. Our team will proceed to check and carry out remedial action. We will not entertain any claims which are brought to our attention after the expiry of 7 days from the date of receiving your parcel.

3. Refunds from returns will only begin processing once we have received the physical return parcel and a quality check is completed to either approve or reject the return requested. Once the processing is completed, the equivalent amount will be credited based on the following payment method.

4.  All orders can be cancelled before they are fulfilled. Upon cancellation of order, any refund will be credited as store credit to the customer's account at vipgrocerland.easy.co and can be used for next purchase. No Refund for cancellation once the order is fulfilled.

5. Store credit is valid for 12 months only and thereafter, the unused reward credit will be void. Store credits cannot be transferred to other accounts. Store credits cannot be redeemed for cash or refunded for cash at any time.

6.  Ever Grow Land Sdn Bhd would not be held liable for any damage that is rendered to our products at the advised destination once the products has been delivered. 

7. Customer is responsible to check that they receive the products in good conditions upon delivery. If product is found damage upon receiving, customer should not accept the parcel and immediately return to the courier representative. Once the products has been delivered and signed for,  Ever Grow Land Sdn Bhd is unable to accept any liability neither for any damage sustained to the products thereafter nor for any failure to follow the instructions provided. However customer may make their own claim with the respective courier company.

8. Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

The maximum refund offered is the value of the product. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays. 

9. Complaints

Any complaints or request for refund must be made within 24 hours upon receiving the products. 

10. Returns

You have [7] business days to return an item from the date you received it. Only return via courier with tracking number given is accepted, walk in will strictly not be entertained. To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase from our website.